Reduce manual work
Reduce repetitive data entry, rekeying and work that adds effort without adding value.
Gardner Denver Industries
Turning a decades-old Excel quoting process into a platform for growth
Gardner Denver had managed its complex quoting process largely through Excel for decades, believing the number of service combinations and calculations made it too difficult to systemise. Maytech analysed the process, simplified the underlying logic and built the complex calculations into a centralised quoting platform.
The result was faster, more accurate quoting with a better customer experience and complete management visibility across the quote pipeline. Most importantly, the new platform created capacity for growth, enabling Gardner Denver to increase its workforce, pursue more opportunities and produce more quotes without simply adding complexity to the process.
- 45%
Improvement in quote accuracy
- 100%
Visibility over quotes and sales pipeline
- 115+
Hrs/ per week saved on repetitive admin work
Dyers Transportation
Connecting the operation to reduce waste
Dyers Transport was managing customer records, contract jobs and ad-hoc jobs across disconnected systems and processes. With a nationwide operation, the lack of a single platform created significant inefficiencies, including poorly optimised truck routes and trucks travelling long distances without loads, directly impacting operating costs and profitability.
Maytech reviewed Dyers’ business model and operational pain points and identified that the solution needed to be delivered in stages. We started by implementing Microsoft Dynamics CRM alongside their existing Microsoft ecosystem, then built workflows and business rules around the way Dyers actually operated. The result was a more connected operation, better visibility and a foundation for improving how jobs are managed, routes are planned and resources are utilised.
- 3X
Reduction in double handling of jobs and customer data
- Improved
Visibility into jobs, customer information
- 11%
Improvement in managing contract SLA
VE Furniture
Removing the bottleneck between enquiry and sale
When Maytech started working with Victorian Educational Furniture, preparing a customer quote was a largely manual process using Excel and pricing spreadsheets. A typical quote could take 2–3 hours to prepare, and during busy periods the delays meant the business was missing sales simply because it couldn’t respond to customers quickly enough. There was also no clear visibility of the quote pipeline, making it difficult to forecast demand, plan procurement or understand the likelihood of winning upcoming work.
Our review identified a number of opportunities to improve the way the business operated, starting with the highest-impact change. We automated website enquiries into one-click quotes, with customer-specific pricing applied automatically and quotes generated almost instantly. This delivered an immediate increase in sales while reducing manual effort and improving visibility. We then continued the transformation across the business, digitising and connecting processes to create a more scalable operation.
- 100%
Shift from manual quoting to systemised quoting
- 3.5M
Increase sales via direct website to quote enquiries
- 42+
Hrs per week saved by reducing manual data entry
How we work
We start by understanding how your business operates today, identify where improvement will have the greatest impact, then put the right changes into practice and continue improving them over time.
Understand
Understand your objectives, processes, people, systems and constraints to identify where time, capacity and value are being lost.
Optimise
Analyse and redesign processes to remove inefficiencies, simplify workflows and determine where technology can create a better way of working.
Implement
Put the changes into practice through workflow redesign, integration, automation, application development or technology modernisation.
Improve
Measure outcomes, refine processes and automate further where it creates ongoing value.
What a business process improvement engagement can include
The right solution depends on the problem. Depending on what we uncover, an engagement may involve:
Process analysis & mapping
Understand how work actually moves through the business and where improvement opportunities exist.
Workflow improvement
Remove unnecessary steps, handoffs, approvals and manual intervention.
Process redesign
Build a better way of working around the business’s actual requirements.
Systems integration
Connect existing systems so information flows where it’s needed without manual re-entry.
Process automation
Automate repeatable work where doing so improves efficiency, consistency or capacity.
Technology modernisation
Improve, modernise or replace systems that are preventing the business from operating effectively.
Why choose Maytech?
20 years of delivery experience across Australian businesses has shown us what works, what doesn’t, and where engagements go wrong.
Our team can build, integrate, automate and modernise the technology required to make improvements real.
Data handling and compliance obligations are scoped and confirmed in writing before work begins on sensitive processes. All IP transfers to you on completion.
Work with an Australian-led team that understands the local business environment and remains accountable throughout the engagement.
We can stay involved beyond the initial engagement to support, manage and continuously improve the solution.