Disconnected systems.
Your tools don’t share data, so staff re-enter the same information across multiple systems, and errors compound at each handoff.
A systematic approach to business process improvement
The discovery session leads directly into implementation.
You’re not left with a report and no path forward.
Understand
What’s actually happening?
We assess how work actually moves through your business today: the systems in use, the manual handoffs between them, and where staff time is going that shouldn’t need to.
Optimise
What shouldn’t be happening, and how should it work instead?
We identify what’s creating friction, including unnecessary work and inefficient steps, then map out how the process should work once it’s improved.
Implement
How do we make the improvement happen?
We put the solution into practice: redesigning workflows, improving systems and implementing the technology, integrations and changes needed to make the process work better.
Improve
How do we keep it working better?
We remain engaged after implementation, monitoring performance and refining the process as needs change. Automation can be introduced where it removes unnecessary work and creates further efficiency.
CASE STUDY
Read the case study
How we replaced manual workflows with an automated ecosystem for McMillans Accountants
Gardner Denver Industries
Turning a decades-old Excel quoting process into a platform for growth
Gardner Denver had managed its complex quoting process largely through Excel for decades, believing the number of service combinations and calculations made it too difficult to systemise. Maytech analysed the process, simplified the underlying logic and built the complex calculations into a centralised quoting platform.
The result was faster, more accurate quoting with a better customer experience and complete management visibility across the quote pipeline. Most importantly, the new platform created capacity for growth, enabling Gardner Denver to increase its workforce, pursue more opportunities and produce more quotes without simply adding complexity to the process.
- 45%
Improvement in quote accuracy
- 100%
Visibility over quotes and sales pipeline
- 115+
Hrs/ per week saved on repetitive admin work
Dyers Transportation
Connecting the operation to reduce waste
Dyers Transport was managing customer records, contract jobs and ad-hoc jobs across disconnected systems and processes. With a nationwide operation, the lack of a single platform created significant inefficiencies, including poorly optimised truck routes and trucks travelling long distances without loads, directly impacting operating costs and profitability.
Maytech reviewed Dyers’ business model and operational pain points and identified that the solution needed to be delivered in stages. We started by implementing Microsoft Dynamics CRM alongside their existing Microsoft ecosystem, then built workflows and business rules around the way Dyers actually operated. The result was a more connected operation, better visibility and a foundation for improving how jobs are managed, routes are planned and resources are utilised.
- 3X
Reduction in double handling of jobs and customer data
- Improved
Visibility into jobs, customer information
- 11%
Improvement in managing contract SLA
VE Furniture
Removing the bottleneck between enquiry and sale
When Maytech started working with Victorian Educational Furniture, preparing a customer quote was a largely manual process using Excel and pricing spreadsheets. A typical quote could take 2–3 hours to prepare, and during busy periods the delays meant the business was missing sales simply because it couldn’t respond to customers quickly enough. There was also no clear visibility of the quote pipeline, making it difficult to forecast demand, plan procurement or understand the likelihood of winning upcoming work.
Our review identified a number of opportunities to improve the way the business operated, starting with the highest-impact change. We automated website enquiries into one-click quotes, with customer-specific pricing applied automatically and quotes generated almost instantly. This delivered an immediate increase in sales while reducing manual effort and improving visibility. We then continued the transformation across the business, digitising and connecting processes to create a more scalable operation.
- 100%
Shift from manual quoting to systemised quoting
- 3.5M
Increase sales via direct website to quote enquiries
- 42+
Hrs per week saved by reducing manual data entry
Why businesses choose Maytech for business process improvement
20 years of delivery experience across Australian businesses has shown us what works, what doesn’t, and where engagements go wrong.
One team covers discovery through to ongoing support. You’re not managing separate vendors for consulting, integration and automation.
Data handling and compliance obligations are scoped and confirmed in writing before work begins on sensitive processes. All IP transfers to you on completion.
Local communication, governance and accountability.
Processes need to keep working as transaction volume and headcount change. We remain engaged after go-live to make sure they do.