Turning disconnected systems into a connected operation.

Dyers Transport was managing customer records, contract jobs and ad-hoc jobs across disconnected systems and processes. With a nationwide operation, the lack of a single platform created significant inefficiencies, including poorly optimised truck routes and trucks travelling long distances without loads, directly impacting operating costs and profitability.

At a glance.

Client

Dyers Transportation

Industry

Transport & logistics

Service

Business Process Improvement,
CRM Implementation

Technology

Microsoft Dynamics

3x

reduction in double handling of jobs and customer data

Improved

visibility into jobs and customer information

11%

improvement in managing contract SLA

The business problem: A nationwide operation running on disconnected systems.

Dyers Transport managed customer records, contract jobs and ad-hoc jobs across disconnected systems and processes. With operations spanning the country, the absence of a single platform meant information wasn’t moving with the business.

Fragmented job and customer data

Customer records, contract jobs and ad-hoc jobs lived across separate systems, with no single source of truth connecting them.

Poorly optimised routes

Without connected visibility across jobs, truck routes weren’t planned efficiently, directly increasing operating costs.

Trucks running without loads

Disconnected job and route information meant trucks travelled long distances empty, a direct hit to profitability at nationwide scale.

Our approach: A staged solution built around how Dyers actually operated.

Maytech reviewed Dyers’ business model and operational pain points and identified that fixing this wasn’t a single-system swap. It needed to be delivered in stages, built around Dyers’ existing Microsoft ecosystem rather than replacing it.

Staged delivery, not a single rebuild

Recognised the scale of the problem and sequenced the solution in stages rather than attempting a single, disruptive overhaul.

Built on the existing Microsoft ecosystem

Implemented Microsoft Dynamics CRM alongside Dyers’ existing tools, extending what the business already ran on rather than fragmenting it.

Workflows shaped around real operations

Built workflows and business rules around the way Dyers actually worked, not a generic template.

Foundation for operational improvement

Structured the rollout to lay groundwork for better job management, route planning and resource utilisation going forward..

CRM dashboard for Dyers

The solution: A connected platform for jobs, customers and routes.

Maytech implemented Microsoft Dynamics CRM as the connective layer across Dyers’ operation, embedding workflows and business rules that reflected how contract and ad-hoc jobs actually moved through the business.

Microsoft Dynamics CRM implementation

Deployed as the central system connecting customer records, contract jobs and ad-hoc jobs across the operation.

Custom workflows and business rules

Configured around Dyers’ real operational patterns rather than out-of-the-box defaults.

Connected visibility across the operation

Gave the business a single, connected view of jobs and customer information instead of scattered records.

Groundwork for route and resource optimisation

Established the operational foundation needed to improve how routes are planned and resources are utilised.

The impact: From disconnected systems to a connected operation.

The result was a more connected operation, better visibility and a foundation for improving how jobs are managed, routes are planned and resources are utilised.

Quantitative outcomes

3X

Reduction in double handling of jobs and customer data

Improved

Visibility into jobs, customer information

11%

Improvement in managing contract SLA

Qualitative outcomes

Operational connectivity

Customer records, contract jobs and ad-hoc jobs now sit on a single connected platform instead of disconnected systems.

Reduced double handling

Connected data across jobs and customers cut the repeated manual entry that came with fragmented systems.

Improved SLA management

Better visibility into contract jobs supports more consistent SLA performance.

Foundation for future optimisation

The platform lays the groundwork for improving route planning and resource utilisation as the next stage of the operation matures.

Explore how we can help

Every organisation has systems that stopped talking to each other somewhere along the way. We work with businesses to reconnect fragmented operations, remove the waste that disconnection creates, and build platforms that support long-term growth.

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