Replacing manual quoting with instant, automated sales.
When Maytech started working with Victorian Educational Furniture, preparing a customer quote was a largely manual process using Excel and pricing spreadsheets. A typical quote could take 2–3 hours to prepare, and during busy periods the delays meant the business was missing sales simply because it couldn’t respond to customers quickly enough.
At a glance.
Client
Victorian Educational Furniture
Industry
Furniture Manufacturing
Services
Business process improvement, Custom platform development
Technology
MERN stack
100%
Shift from manual quoting to systemised quoting
$3.5M
Increase in sales via direct website-to-quote enquiries
42+
hrs/week saved on repetitive admin work
The business problem: Manual quoting was costing the business sales.
Preparing a customer quote was a largely manual process using Excel and pricing spreadsheets. A typical quote could take 2–3 hours to prepare, and during busy periods the delays meant VE Furniture was missing sales simply because it couldn’t respond to customers quickly enough.
Slow, manual quote preparation
Every quote took 2–3 hours to put together by hand, using spreadsheets and manual pricing lookups.
No pipeline visibility
There was no clear visibility of the quote pipeline, making it difficult to forecast demand, plan procurement or understand the likelihood of winning upcoming work.
Sales lost to response delays
During busy periods, quoting delays meant the business was losing sales it could have won with a faster response.
Our approach: Starting with the highest-impact change first.
Our review identified a number of opportunities to improve the way the business operated. Rather than tackling everything at once, we started with the change that would deliver the most immediate impact.
Highest-impact change first
Identified where the biggest bottleneck sat, enquiry-to-quote speed, and prioritised it ahead of lower-impact fixes.
Automating the enquiry-to-quote path
Focused first on automating website enquiries directly into quotes, removing the manual step causing the biggest delays.
Customer-specific pricing built in
Ensured automated quotes still applied the correct customer-specific pricing automatically, without manual lookups.
Scaling the transformation business-wide
Used the early win as the foundation to continue digitising and connecting processes across the rest of the business.
The solution: One-click quotes generated almost instantly.
Maytech automated website enquiries into one-click quotes, with customer-specific pricing applied automatically and quotes generated almost instantly, then continued the transformation across the business, digitising and connecting processes to create a more scalable operation.
One-click quote generation
Website enquiries convert directly into quotes with a single click, replacing hours of manual preparation.
Automated customer-specific pricing
Pricing rules apply automatically per customer, removing manual spreadsheet lookups from the process.
Near-instant turnaround
Quotes that once took 2–3 hours are now generated almost instantly from the point of enquiry.
Digitised and connected processes
Extended the transformation beyond quoting, connecting processes across the business for a more scalable operation.
The impact: From manual bottleneck to scalable operation.
This delivered an immediate increase in sales while reducing manual effort and improving visibility. Continuing the transformation across the business created a more scalable operation overall.
Quantitative outcomes
$3.5M
Increase in sales via direct website-to-quote enquiries
100%
Shift from manual quoting to systemised quoting
42+
saved by reducing manual data entry
Qualitative outcomes
Faster sales response
Quotes that once took hours now generate almost instantly, capturing sales that would previously have been lost to delay.
Reduced manual effort
Automated, customer-specific pricing removed hours of manual data entry from the quoting process each week.
Improved pipeline visibility
The business gained clearer visibility into its quote pipeline, supporting better demand forecasting and procurement planning.
Scalable, connected operations
Extending the transformation beyond quoting created a more scalable operation across the wider business.
Explore how we can help
Every organisation loses deals in the gap between a customer asking and a business responding. We help close that gap, automating the manual steps slowing you down and giving you visibility to grow with confidence.
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